Privacy policy
This policy explains what Channel Clarity Inc, a Georgia corporation ("Channel Clarity", "we", "us"), collects, why, who can see it, and the choices you have. It covers two groups: people who visit channelclarity.com, and customers of businesses that use Channel Clarity to communicate with them.
1. If you visit this website
What we collect. When you request a demo we collect your name, work email, the system you run, and the page the form was sent from. Our hosting provider also records standard server logs: IP address, browser type, pages requested and timestamps.
Why. To reply to your demo request, and to run and secure the site.
Who sees it. Channel Clarity staff, our hosting provider, and the email service that delivers the request to us. We do not sell it, rent it, or share it for anyone else's marketing.
Cookies and tracking. This site sets no advertising or analytics cookies and loads no third-party trackers. Fonts load from Google Fonts, which receives your IP address when the font files are requested.
2. If a business communicates with you through Channel Clarity
Businesses use Channel Clarity to text and message their own customers from one business number. In that relationship the business is the controller of your conversation and we process it on the business's behalf.
What is processed. Your mobile number, the messages sent and received, delivery status, and the job or appointment details the business attaches to the thread, such as an address, a scheduled time or an invoice amount.
Why. So the business can read, continue and keep a record of its conversation with you, and so the business owner can see what its staff told you.
Who sees it. The business and the staff it authorizes; the messaging carriers that deliver the texts; and our hosting and infrastructure providers. We do not use your number or messages for our own marketing. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party.
Your choices. Reply STOP to any message to stop texts from that business number. To see, correct or delete what a business holds about you, contact that business. If you cannot reach them, email hello@channelclarity.com and we will pass the request to the business.
3. How long we keep it
Demo requests are kept until we have replied and for a reasonable period after. Conversation data is kept while the business's account is active and for a short period after the account closes, then deleted, unless the law requires us to keep it longer.
4. Security
Data is stored with established cloud providers and encrypted in transit and at rest. Access inside Channel Clarity is limited to people who need it to run the service. No method is perfect, and we will tell affected businesses and people if we learn of a breach that puts their data at risk.
5. Your rights
Depending on where you live you may have the right to know what personal information we hold, to correct or delete it, to limit how it is used, and to not be discriminated against for exercising those rights. Residents of California and other U.S. states with privacy laws may make these requests by email. We do not sell or share personal information as those laws define it. Where a business is the controller of your data we will forward your request to it.
6. Children
Channel Clarity is a business service. We do not knowingly collect information from anyone under 16. If you believe we have, email us and we will delete it.
7. Changes
We will post any change to this policy on this page with a new date at the top.
8. Contact
Channel Clarity Inc
hello@channelclarity.com